Track My Order

Where's my order?

All HQproducts orders are tracked through the Shop app — Shopify's free order tracking app. It's the easiest way to follow your parcel from dispatch to your door.

How to track

Option 1 — Shop app (recommended)

1. Download the Shop app (free) on your phone:
   
   Download on the App Store (iPhone)
   Download on Google Play (Android)
2. Sign in with the same email address you used when placing your order.
3. Your order will appear automatically once it has been dispatched and tracking is active.

Option 2 — Tracking link by email

When your order ships, we'll send you a dispatch confirmation email with a direct tracking link. Click it to see live updates on your delivery.

Option 3 — Your account

If you have an account with us, log in and go to My Orders to see the status of all your orders.

Haven't received tracking yet?

Orders are typically dispatched within 1–2 working days. If you haven't received a tracking email within 3 working days of ordering, please check your spam folder first, then get in touch:

info@hqproducts.co.uk — we'll get back to you within 1 working day.

Please include your order number in your email so we can look into it straight away.